If you arrive on your organisation’s profile in Innate Needs and notice a note saying the Place is “managed by Innate AI,” it’s simply letting you know that the details on that page are being kept in step with information you already publish elsewhere. The system checks the page or document where your current details live, and when something there changes, the listing on Innate Needs picks it up so everything stays aligned.

When the information you publish is updated, the same change is reflected on your profile here. It’s a straightforward way of making sure the details people rely on stay up to date without anyone having to remember to update multiple platforms.

To give you a sense of what’s happening, here’s how the system handles your information in day-to-day use.

A Closer Look at How It All Works

1. Each Place has a source linked to it

When your Place was first set up, we linked it to the page or document where you already keep your main service details. That could be a page on your website, a PDF, a Word document, or even an image. That then becomes the reference point the system checks against.

2. The system reviews that source at regular intervals

Each time the system checks your source, it simply reads through the page or document you usually update. If anything on there has been altered - whether that’s your opening hours, a change of address, or a note about who you can help - it picks that up and updates the listing so it matches what you’ve published.

3. Your listing is updated to match what you publish

It doesn’t rewrite your information or try to interpret anything. It only updates what it can confirm directly from the source you control. If nothing changes on your end, nothing changes on the listing.

4. You can see when the last check was made

Your profile shows when the system last reviewed your information and when the most recent update took place. It gives you a clear view of how current the listing is.

What the System Doesn’t Do

To be clear, Innate AI doesn’t attempt to do any of the following:

  • It doesn’t create or guess missing information.
  • It doesn’t remove something unless you have removed it from your source.
  • It doesn’t rewrite descriptions or alter context.
  • It doesn’t make decisions about your service.

If your website or document doesn’t mention a detail, the system won’t assume anything about it.

If You Need to Change Something

You still have full control over your profile. If anything on the listing doesn’t look right, or if you’d rather manage the Place manually instead of having it updated automatically, you can log in to your organisation’s dashboard and make whatever changes you need.

From there, you can:

  • Edit the listing directly
  • Update the link the system checks
  • Switch from automated to manual updates
  • Add or maintain other Places if you operate in several locations

The system is there to make things easier, not to replace your control over your own information.

Why It’s Worth Checking Your Listing Occasionally

It’s common for organisations to adjust their services before the same changes appear on their website or documents. If that happens, Innate AI won’t spot the update until your source is changed. Logging in gives you the chance to make those adjustments straight away so your profile stays accurate in the meantime.

In Summary

In short, if your Place is shown as “managed by Innate AI,” it means the details on your profile are kept in line with the information you already share publicly. It’s simply there to prevent anything from going out of date. And whenever you want to make changes yourself, you can do so by logging in and updating the listing directly.